Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to training, assessment and related services supplied by Lift Edge Ltd trading as LiftEdge, Company No. 16766932, registered in England and Wales, with its registered office at 128 City Road, London, England, EC1V 2NX.
By confirming a booking or instructing LiftEdge to provide services, the client agrees to these Terms & Conditions.
1. Services
LiftEdge provides workplace operator training, refresher training, conversion training, competence assessments and related training and compliance support.
The precise scope of the service will be agreed with the client before delivery and may include the equipment type, number of candidates, training or assessment required, location, dates and specific operational requirements.
Training and assessment will be delivered by suitably qualified and competent personnel using recognised industry principles and applicable health and safety guidance.
Where applicable, training may include basic training, specific-job training and/or assessment. Workplace familiarisation remains the responsibility of the employer unless specifically included within the agreed service.
2. Bookings and Quotations
All bookings are subject to confirmation by LiftEdge.
Quotations are based on the information supplied by the client, including candidate numbers, previous experience, existing qualifications, equipment type, location and training requirements.
LiftEdge reserves the right to revise a quotation where the information provided proves to be inaccurate, incomplete or materially different from the circumstances found on site.
Unless otherwise stated, quotations exclude additional expenses and VAT where applicable.
3. Candidate Information and Previous Experience
The client must provide accurate information regarding each candidate’s previous training, certification, experience and ability where this is relevant to the course or assessment being requested.
Where conversion, refresher or experienced-operator training has been booked, LiftEdge may request evidence of previous training or competence.
If a candidate does not possess the experience or competence represented at the time of booking, LiftEdge may alter the training route, recommend additional training, postpone assessment or decline to continue where continuing would be unsafe or inappropriate.
Attendance on a course does not guarantee a successful assessment outcome or the issue of certification.
4. Client Responsibilities
The client is responsible for providing a safe and suitable environment in which training or assessment can take place.
The client must ensure that:
- equipment supplied for training or assessment is suitable, safe and serviceable;
- relevant statutory examinations, inspections and maintenance have been completed where required;
- suitable operating areas, loads, racking and facilities are available where appropriate;
- relevant risk assessments and safe systems of work are available;
- pedestrian and vehicle controls are suitable;
- emergency procedures and significant site hazards are communicated to LiftEdge;
- candidates have access to appropriate personal protective equipment.
The client must inform LiftEdge of any site-specific risks or restrictions that may affect the safe delivery of training or assessment.
5. Training Area and Operational Safety
Where basic or specific-job training is being delivered, the client must provide an appropriate training area away from normal production pressures and unnecessary interaction with other workplace activities.
LiftEdge may suspend or stop training or assessment immediately where the instructor considers the equipment, environment, candidate behaviour or site activities to present an unacceptable risk.
No refund or reduction in fees will normally be due where training cannot proceed because the client has failed to provide suitable equipment, facilities, documentation or a safe training environment.
6. Equipment
Where the client supplies equipment for training or assessment, responsibility for the condition, maintenance, statutory examination and suitability of that equipment remains with the client.
LiftEdge reserves the right not to use equipment that the instructor reasonably considers unsafe, defective, unsuitable or inappropriate for the intended training or assessment.
Any defects identified during training or assessment will be reported to the client.
LiftEdge does not undertake maintenance, statutory examination or formal inspection of client equipment unless separately agreed in writing.
7. Instructor Authority and Safety
The LiftEdge instructor has final authority over whether training or assessment can safely continue.
Training or assessment may be stopped where a candidate:
- operates equipment dangerously;
- repeatedly disregards safety instructions;
- appears unfit to participate;
- behaves in a manner that creates an unacceptable risk;
- is unable to demonstrate the level of competence required for the activity being undertaken.
LiftEdge may recommend additional training before reassessment where a candidate has not demonstrated the required standard.
8. Assessment and Certification
Certificates or assessment records will only be issued where the relevant training or assessment requirements have been satisfactorily completed.
A certificate records training or assessment completed at a particular point in time. It does not remove the employer’s responsibility to authorise, supervise and monitor operators within their own workplace.
The employer remains responsible for ensuring that operators are competent for the equipment and tasks they are authorised to perform.
Certificates may include a recommendation for future reassessment or refresher training.
Earlier reassessment may be appropriate following unsafe operation, an incident or near miss, a significant change in equipment or workplace conditions, or a prolonged absence from operating duties.
9. Cancellations and Rescheduling
Where a client needs to cancel or rearrange confirmed training, LiftEdge should be notified as soon as reasonably possible.
Unless otherwise agreed in writing:
More than 7 calendar days before the booking: No cancellation charge.
Between 3 and 7 calendar days before the booking: Up to 50% of the agreed training fee may be charged.
Less than 3 calendar days before the booking or non-attendance: Up to 100% of the agreed training fee may be charged.
Where reasonable, LiftEdge may agree to transfer a booking to another date instead of applying a cancellation charge.
LiftEdge reserves the right to cancel or reschedule training because of illness, emergency, unsafe conditions, equipment failure, severe travel disruption or circumstances outside its reasonable control.
Where LiftEdge cancels and cannot provide a suitable alternative date, any fees already paid for the affected service will be refunded.
10. Fees and Payment
Fees will be confirmed before the booking.
Unless otherwise agreed in writing, invoices are payable within 7 calendar days of the invoice date.
For larger organisations operating standard procurement or payment terms, alternative payment terms may be agreed in writing before the booking.
LiftEdge reserves the right to require payment in advance or a deposit before confirming a booking.
Where payment is overdue, LiftEdge may suspend further services until outstanding amounts have been paid.
For qualifying business-to-business debts, statutory late-payment interest and recovery charges may apply in accordance with applicable UK legislation.
11. Travel and Additional Costs
Where applicable, quotations may include or separately identify reasonable travel, accommodation, parking, tolls or other costs associated with delivering services outside LiftEdge’s normal operating area.
Any material additional costs not anticipated when the quotation was prepared will be discussed with the client before being incurred wherever reasonably possible.
12. Training Duration and Additional Training
Training duration depends on candidate ability, previous experience, equipment, course type and workplace circumstances.
Any estimated duration is therefore an estimate and does not guarantee that every candidate will reach the required standard within that period.
Where additional training is necessary, LiftEdge will discuss this with the client before arranging additional chargeable training.
13. Employer Responsibilities Following Training
The employer remains responsible for determining which equipment and activities an employee is authorised to undertake.
The employer is responsible for workplace-specific familiarisation, supervision, ongoing monitoring, risk assessment, safe systems of work and ensuring operators remain competent.
Operators should be reassessed or provided with further training where necessary, including following unsafe operation, incidents, significant changes in equipment or workplace conditions, or extended periods away from operating duties.
14. Liability
LiftEdge will exercise reasonable skill and care in providing its services.
Nothing in these Terms & Conditions excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- any other liability that cannot lawfully be excluded or restricted.
Subject to the above and to the extent permitted by law, LiftEdge will not be responsible for indirect or consequential losses arising from:
- subsequent misuse of equipment;
- failure to follow training or safety instructions;
- unauthorised operation;
- unsafe or defective client equipment;
- unsuitable client premises;
- inaccurate information supplied by the client;
- matters outside LiftEdge’s reasonable control.
Any limitation of liability will be subject to applicable law and the requirement of reasonableness.
15. Client Property and Damage
Candidates must operate equipment in accordance with the instructor’s directions.
LiftEdge is not responsible for pre-existing defects or damage to client equipment or property.
Any incident or damage occurring during training or assessment will be reported to the client as soon as reasonably practicable.
Nothing in this section limits any liability which cannot lawfully be excluded.
16. Intellectual Property
All LiftEdge course materials, training documents, assessments, forms, logos, photographs, website content and other proprietary materials remain the intellectual property of Lift Edge Ltd or their respective rights holders.
Materials supplied to a client or candidate may be used for their intended internal training or record-keeping purpose but may not be reproduced, sold, published, modified or commercially distributed without prior written permission.
17. Confidentiality
LiftEdge will treat commercially sensitive information obtained during an assignment as confidential and will not disclose it to third parties except where disclosure is required by law, necessary to provide the agreed service, or authorised by the client.
The client must similarly respect confidential or proprietary LiftEdge information.
18. Data Protection
LiftEdge processes personal information in accordance with applicable UK data protection law and the LiftEdge Privacy Policy.
Candidate information may include names, employer details, course information, assessment results, certificates and other information necessary to deliver and evidence training.
Where LiftEdge uses third-party service providers to process personal information on its behalf, appropriate contractual and security arrangements will be maintained where required.
Further information is available in the LiftEdge Privacy Policy.
19. Photography and Marketing
Photographs or video identifying candidates or client premises will not be used for marketing purposes without appropriate permission.
Where consent has been obtained, it may be withdrawn for future use by contacting LiftEdge.
20. Subcontractors
LiftEdge may use suitably competent subcontractors or associate instructors where necessary.
LiftEdge will take reasonable steps to ensure that anyone appointed to deliver services on its behalf is appropriately competent for the work assigned to them.
21. Events Outside Our Control (Force Majeure)
LiftEdge will not be liable for failure or delay in performing its obligations where this results from circumstances beyond its reasonable control, including severe weather, major travel disruption, industrial action, government restrictions, utility failure, serious illness or other comparable events.
LiftEdge will make reasonable efforts to rearrange affected services.
22. Complaints
Any concern relating to training, assessment or the service provided should initially be raised with LiftEdge as soon as possible so that it can be investigated.
Formal complaints can be submitted by email to:
LiftEdge will aim to investigate complaints fairly and respond within a reasonable period.
23. Changes to These Terms
LiftEdge may update these Terms & Conditions from time to time.
The version applicable to a booking will normally be the version in force when that booking was confirmed, unless a subsequent variation is agreed in writing between LiftEdge and the client.
24. Governing Law and Jurisdiction
These Terms & Conditions and any dispute arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights that apply.
25. Contact Details
Lift Edge Ltd trading as LiftEdge
Company No. 16766932
Registered in England and Wales
Registered Office: 128 City Road, London, England, EC1V 2NX
Email: info@liftedgeltd.co.uk